General terms for online booking

Booking and payment:

When booking a hotel room via online booking the full amount is – as a rule – paid at the time of booking.

Please note: The minimum age for the guest making the booking is 18 years.

On booking more than 60 days prior to arrival and/or booking of long-term stays, group reservations etc, it is possible to make arrangements for a shorter payment deadline with payment of the full amount 14 days before arrival, by contacting Hotel Skibssmedien Skagen (info@hotelskibssmedien.dk / telefon +(45) 9844 6716).

Cancellation:

The reservation can be cancelled until the day before arrival on payment of a banking and administration fee of DKK 100,- per room.

On cancellation the pre-paid amount will be refunded with a deduction of the above fee.

Cancellation protection:

It is possible to purchase a cancellation protection at the time of booking.

The cancellation protection ensures that the pre-paid amount, without deduction of a fee, will be refunded in case of cancellation or interruption of your stay due to sudden illness, accidents or deaths that befall the guests or the guest’s immediate family. Cancellation protection costs 5% of the total booking amount and must be ordered and paid at the same time as the booking of the stay. In case of cancellation / interruption of your stay, proper documentation must be presented to the hotel if so requested.

Force majeure:

In case of force majeure, the booking can be cancelled by the guest as well as by the hotel.

Pets:

Pets are not allowed.

Arrival and departure:

Arrival from 14:00 until 18:00 or by further agreement.

Departure no later than 11:00

Complaints:

Any complaints must be submitted without delay to the hotel reception.